Returns and cancellations

Can I return my order?

Yes, you can.

If you are not satisfied with your order, you can return it within 30 days of receipt.

To accept a return, the following conditions must be met:
The item must be in the same condition as received, including all parts, components, and original packaging.
Normal signs of use are acceptable, except for damage caused by improper use.
Items with hygienic relevance (e.g., socks, underwear) must be unused and unopened before return.
The item was damaged upon receipt or has a manufacturing defect.

A return will be processed within 7 business days. If the conditions are met, official confirmation and acceptance of the return will occur.

We reserve the right to refuse returns if items are obviously used or damaged outside of our responsibility.

How to return your order

Step 1: Send us an email

Send an email to: support@mia-zurich.ch

Please specify:

• Your order number
• Why do you want to return?
• In case of damage: Photo of the item
• Your name and address

Step 2: Wait for our response

We will review your request and then send you the return address.

Step 3: Return the package

Send the package to the address we provide you.

Important: Do not send to the address on the package!

The cost of return shipping is the responsibility of the customer.

Refund

Once your return has arrived and been inspected, the refund will be processed within 7–14 business days.
The refund will be processed through the original payment method unless otherwise agreed. Shipping costs are non-refundable.

Cancellations

You can cancel your order within 15 minutes of placing it and receive a full refund.

As we work with an automated system, the order will be processed immediately after this period. Cancellation is then no longer possible. In this case, you can return the goods after receipt.

To exercise your right of withdrawal, please send us a clear statement via email to support@mia-zurich.ch

The costs for returns after the 15-minute period will be borne by the customer.

Orders in the shipping process

Since our items are shipped directly through international partners, delivery times may vary depending on the region. Once the order has been shipped, cancellation is no longer possible. Please wait for the receipt of the goods and return them if necessary.

Incorrect address details

It is the customer's responsibility to provide correct delivery information. We accept no liability for delayed or undeliverable shipments due to incorrect address details.
If delivery is not possible, the incurred shipping costs will be deducted from the refund. 

If you would like the order to be resent after correcting the address, you will bear the reshipping costs and any fees.

Uncollected or refused packages

If a delivery is not picked up or is refused by the customer, it will be automatically returned to us. 

Overview of conditions

Return period: 30 days from receipt
Processing: refund within 7-14 business days after verification
Refund: exclusively to the original payment method
Exceptions: personalized or opened hygiene products are excluded from return

Contact

If you have questions about your return or order, we are happy to assist you:

• Brand name: Mia Zurich
• Company name: Evolve Venture VOF
• Contact address: Fred. Roeskestraat 90B39, 1076ED Amsterdam, North Holland, The Netherlands
• Warehouse address: Sternenfeldstrasse 14, 4127 Birsfelden, Switzerland
• Email: support@mia-zurich.ch
• Phone number: +3197010238977
• Customer service hours: Monday to Friday, 8:00 AM–6:00 PM (MEZ/MESZ)